Stewards and Reps are the backbone of the trade union movement because they link workers, employers and unions. If you’re having trouble at work, your rep should be your first point of contact.
Union reps have a wide range of roles in the workplace. These include:
supporting and advising members on workplace issues
representing workers with problems and accompanying them to grievance or disciplinary hearings
recruiting members
negotiating with employers
acting as a link between the workplace and the union